Vacancy - Service Advisor
Our client is looking for an experienced Service Advisor to join its high performing aftersales team. If you have a passion for prestige vehicles and want to deliver an exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive.
The role:As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
Main duties:- Meeting and greeting customers in a friendly and courteous manner throughout the day- Updating the customer regarding their vehicle repairs and any additional work required, whilst providing excellent customer service with regular communication and updates- Maintaining knowledge of our aftersales products and services- Monitor and ensure that the completion of all service and repair paperwork is completed promptly, ensuring customer satisfaction- Work directly with a team of technicians allocating jobs according to time and ability whilst ensuring the highest levels of service- Ensure customer vehicles are handled with care whilst in the responsibility of the Service Wor...