Job summary The Pain Rehabilitation Team Admin Assistant will provide administrative support to the Pain Rehabilitation Clinical Team ensuring an effective and efficient service is delivered. There is a need to work flexibly between sites. They will provide a tying service, demonstrate good organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. Main duties of the job Work closely with all grades of clinical and administrative staff Empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care. To communicate effectively in writing and verbally. Ensure requests for further information are actioned promptly Deal with patient/carer telephone calls and enquiries Record clinic outcomes accurately Arrange meetings/appointments for patients and relatives Open and act on correspondence received Undertake a variety of office duties to ensure the efficient and effective support to the department. Assist with updating the Standard Operating Procedures (SOP) for all aspects of the administrative pathway that supports the Pain Rehabilitation Team. About us Why Work With Us The Chronic Pain Service is a team of professionals including doctors, nurses, physiotherapists, occupational therapists and physical activity specialists. We work together with patients to help manage the effects of on-going pain. The Chronic Pain Admin Team is a small team consisting of an Admin Team Leader, Medical Secretary, Secretarial Assistant and PRT Administrator and PRT Admin Assistant. We offer a professional secretarial service to the clinical team. Job description Job responsibilities Ensure that high standards of customer service are provided Answering the telephone and taking accurate messages Maintain effective working relationships with colleagues Maintain the quality of own work. Use personal judgement to escalate or refer issues to colleagues / managers Effectively deal with routine situations Assist the PRT Administrator with the short courses Assist in updating the ReConnect2Life calendar Job description Job responsibilities Ensure that high standards of customer service are provided Answering the telephone and taking accurate messages Maintain effective working relationships with colleagues Maintain the quality of own work. Use personal judgement to escalate or refer issues to colleagues / managers Effectively deal with routine situations Assist the PRT Administrator with the short courses Assist in updating the ReConnect2Life calendar Person Specification Qualifications and training Essential GCSE in Maths and English Typing qualification or equivalent Desirable Relevant administrative or IT qualifications to NVQ Level 2 or equivalent Knowledge and experience Essential Experience of audio typing Working knowledge of Microsoft office packages - Outlook, Word, Excel Clerical and administrative experience Good communication skills Desirable NHS clerical and administrative experience Customer care experience Ability to use medical terminology Knowledge and experience of Trust IT systems Person Specification Qualifications and training Essential GCSE in Maths and English Typing qualification or equivalent Desirable Relevant administrative or IT qualifications to NVQ Level 2 or equivalent Knowledge and experience Essential Experience of audio typing Working knowledge of Microsoft office packages - Outlook, Word, Excel Clerical and administrative experience Good communication skills Desirable NHS clerical and administrative experience Customer care experience Ability to use medical terminology Knowledge and experience of Trust IT systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Torbay and South Devon NHS Foundation Trust Address Torbay Hospital Lowes Bridge Torquay TQ2 7AA Employer's website