* Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence
* Resolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd parties
* Deal with all customer telephone enquiries in line with SLA
* Ensure confidentiality of customer data is maintained at all times
* Provide scheduled payroll reports
* Support the BPO Manager and BPO Payroll Lead in providing regular service delivery reports and attending customer service review meetings
* Customer advisor on payroll legislation
* To work in line with all payroll processes as per documented manuals
* Document changes to customer process and procedures
* To plan the workload and checklist of the customer for each month payroll and adhoc cycles
* To cover in the absence of the Payroll Lead
* To act as a payroll subject matter expert
* Work with cross departmental teams, both internally and with the customer, to deliver exceptional service UAT of any system changes
* To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement
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