Responsibilities
* Work closely with local Engineering and global Technical Support teams to provide technical support and assistance to scientific and industrial customers with a focus on post‑sale and service requests via phone, webchat and email
* Gain deep insights into customer applications to solve problems, troubleshoot and work with customers to guide them to the best possible product solutions for their applications and experiments
* Provide support to other Thorlabs sites regarding locally manufactured products
* Provide feedback from the customers perspective to our engineering and marketing teams to improve quality and documentation, and suggest new product ideas
* Assist with testing new products and manual reviews
* Identify new product through customer conversations
* Assist with building product demos for tradeshows
* Occasionally attend domestic or international tradeshows
* Support internal teams (such as Sales, Customer Service, Quality/RMA) with technical questions
Qualifications
* Masters Degree in Photonics, Physics, Chemistry, Life Science or another relevant scientific discipline or equivalent experience.
* Work experience in a similar role is preferred.
* First‑hand experience with either optical setups, laboratory environments or photonics equipment.
* Excellent English and local language skills (C1).
* First experience with at least one programming language, such as LabView or Python, desired.
* Excellent written and verbal communication skills with internal and external customers.
* Strong organizational skills, attention to detail and follow‑up skills.
* Interest in learning and developing new skills.
* In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must have a valid permission to enter or remain in the UK with no condition that prevents them from working in the UK. Documented evidence of such permission will be required from candidates as part of the recruitment process.
It is a hybrid role, working in our new purpose‑built facility in Witchford, Ely as well as your home. Although the position is based out of the UK, from time to time it may be required to undertake duties at other Thorlabs locations or to attend tradeshows. There will be some travel involved.
Benefits
* Competitive Salary to attract the best
* Excellent benefits package including pension, health care, 25 days holiday plus public holidays
* Contributed Pension Scheme
* Group Life Cover
* Private Health Care
* Group Income Protection
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