Role Eligibility
This role is only open to applicants that currently work within an NHS Trust within the Hampshire and Isle of Wight Integrated Care System (HIOW ICS).
Role Overview
The postholder will provide an exceptional 1st line support service, in line with FTs strategic objectives and quest for continual improvement in delivering a best in class IT service to its customers.
They will conform to a strong ITIL best practice framework, and work to ensure Service Level Agreements and Operational Level Agreements are consistently met and preferably surpassed to deliver high‑quality solutions and support to the customers.
This role requires continual upgrading of skills to reflect rapid changes in technology. This is achieved through formal training, informal skills transfer, and self‑tuition.
Team & Location
Part of a wider support team that looks after 6,000 users across HHFT, with a team of nine. The position is based at Basingstoke Hospital, Monday to Friday, 9am to 5.30pm.
Responsibilities
Support all customers and users of Hampshire Hospitals NHS Foundation Trust with any IT Support required. The IT Service Desk is a single point of contact for its customers. The Service Delivery Engineer is there to help and support its users in resolving their IT problems. If they cannot resolve, we have IT Teams on hand they can call on for help and reassign to them accordingly.
Candidate Profile
We are looking for an organised, enthusiastic person to join our team with excellent customer service skills. A good, calm, reassuring manner is essential with a strong attention to detail. The successful applicant will have a good knowledge of MS Windows Operating Systems, Active Directory, PC / Laptop & Printer Hardware, and MS Office / M365, as well as experience of single sign-on solutions. Experience of using a Helpdesk/Service Desk and Remote Control Support Tools is part of the role and knowledge of ITIL processes would be advantageous. We also manage other bespoke hospital applications for which training will be given and good communication skills is needed as you will be liaising with third party suppliers.
We welcome applications from candidates with a variety of levels of IT experience.
About the Trust
The vision at Hampshire Hospitals NHS Foundation Trust is to provide outstanding care for every patient. We serve a population of nearly 600,000 people across Hampshire and West Berkshire as well as some people who access our specialist services from across the country.
Created in January 2012 the Foundation Trust prioritises the provision of exceptional, compassionate care delivered by the valued staff working in a culture of collaboration and mutual respect. HHFT employs circa 6,000 people and had a turnover of £382m in 17/18.
Core Values (CARE)
Compassion, Accountability, Respect and Encourage. These are in place to support four clear objectives: provide outstanding care of patients, empowering all members of staff, sustainable growth and innovating for the future.
Additional Information
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.
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