Overview
Join to apply for the Quality Assurance Manager role at Ascentis AO (Awarding Organisation).
Reporting to the Senior Quality Assurance Manager and Deputy Head of Quality Assurance, the Quality Assurance Manager will work to ensure the integrity and academic standards of the Ofqual, CCEA and Qualifications Wales. The post holder will plan, implement, monitor and review quality assurance activities, contribute to strategies to meet company objectives, and support stakeholders in understanding key quality processes and documentation to meet regulatory standards. The post holder will manage remote External Quality Assurers to ensure they provide an excellent service to our centres.
Responsibilities
1. Support the Quality Assurance function to ensure that Ascentis meets the standards required by senior management and by regulatory authorities with respect to quality assurance.
2. Manage and monitor all aspects of quality assurance work including the centre recognition process, external verification activity and external assessment activity, following processes implemented by the Company to meet customer service and quality assurance targets.
3. Work with relevant internal and external stakeholders regarding quality assurance processes and procedures for new and existing provision throughout the qualification development process.
4. Recruit, train and manage remote External Quality Assurers by monitoring their performance and providing feedback to ensure an excellent service to centres.
5. Contribute to and manage investigations in relation to cases of maladministration and malpractice (where appropriate).
6. Provide support, advice and guidance to recognised centres, potential new customers and External Quality Assurers on quality assurance issues and deliver staff development sessions as appropriate.
7. Plan and manage Ascentis’ quality assurance events, ensuring adequate preparation and liaison with internal and external stakeholders.
8. Contribute to the Ascentis marketing strategy and marketing events as required.
9. Manage the development and maintenance of quality assurance documentation (e.g., procedures, manuals and handbooks).
10. Manage centre sanctions and appeals in liaison with the Senior Quality Assurance Manager when required.
11. Manage the provision of Reasonable Adjustments and Special Considerations.
12. Contribute to regulatory audits as relevant to quality assurance issues.
13. Report to relevant committees on quality assurance issues (e.g., Awarding Organisation Committee and Qualifications Examinations Review Panels).
14. Contribute to self-assessment activities relevant to quality assurance issues.
15. Represent Ascentis at external local, regional and national events, including regulatory events.
Success Measures
1. Regulatory compliant quality assurance processes are used efficiently and effectively to manage centre delivery.
2. External Quality Assurers processes are effective, and positive feedback is received from centres.
Corporate Responsibilities
The following responsibilities apply to all roles:
1. Contribute to regulatory compliance and engage with processes including business continuity, risk management and internal audits.
2. Contribute to the improvement of customer service.
3. Undertake other responsibilities within the employee’s skills and abilities as reasonably instructed, commensurate to this role.
4. Understand and be committed to the Ascentis Vision.
5. Work hard and flexibly to achieve targets and be positive at all times.
6. Support a problem-solving culture within the team by removing barriers to achieving targets.
7. Work flexibly to meet the needs of customers.
8. Implement strategies to achieve continuous improvement in personal performance.
9. Note that the job description is a guide and may change to reflect changing circumstances.
Accountability and Key Contacts
Senior Quality Assurance Manager, Deputy Head of Quality Assurance, Director of Compliance and Quality Assurance, Deputy Chief Executive Officer, Chief Executive Officer.
Key Contacts: staff at all levels in Ascentis; recognised centres and potential customers; External Quality Assurers.
Key Attributes
1. Hold a relevant teaching qualification / assessor, Internal & External Verifier Award, or demonstrable experience in the Education and/or Awarding sector (D).
2. Experience of internal and external verification of qualifications (D).
3. Hold a relevant ESOL qualification and experience with ESOL qualifications (D).
4. Experience of active contribution to quality assurance systems (E).
5. Commitment to high standard of customer service (E).
6. Experience of providing high quality staff development (E).
7. Ability to achieve targets and work to deadlines (E).
8. Excellent verbal and written communication skills (E).
9. Proven ability to work effectively independently and as part of a team (E).
10. Flexible and innovative work approach (E).
11. Organise and prioritise workload (E).
12. Competent in IT with use of two-factor authentication (E).
13. Role model, upholding Ascentis principles and values (E).
14. Driver’s license and access to own vehicle (D).
15. Experience of working for an awarding body (D).
16. Experience of managing staff (P).
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Quality Assurance
Industries
* Education Administration Programs
Note: This description focuses on the responsibilities, qualifications and expectations for the role as advertised. No additional postings or unrelated content are included.
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