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Here at Nexus Claims Management Services Ltd, we are looking for a Junior Claims Adjuster to join our Aviation team and work closely with the Claims Manager, Head of Claims, and wider Claims Team. The role involves providing a best-in-class claims service to our underwriting carrier partners, policyholders, and brokers.
Responsibilities:
1. Proactively handle and process Aviation (hull and liability) claims from first notification to settlement/closure, including assessing policy coverage, legal liability/quantum, and managing diaries, systems, and claims notes.
2. Assist in handling Marine class claims under the guidance of a Senior Adjuster.
3. Report large losses and refer claims outside Nexus authority to capacity providers.
4. Triaging emails daily for Claims inboxes.
5. Assist with Bordereaux production and reconciliation.
6. Ensure adherence to claims standards, delegated authorities, and SLAs as an effective TPA.
7. Collaborate internally with underwriters, claims adjusters, processing technicians, claims finance/operations/MI staff, carriers, and external providers to ensure quality service.
8. Identify and escalate claims issues when necessary.
9. Maintain Nexus Brand and code of conduct at all times.
Experience:
* 3+ years’ experience in the London insurance market on Lead / CAP accounts.
* Knowledge of insurance claims market and process.
* IT literate, familiar with ECF and Microsoft products.
* Cert CII, with a commitment to complete Dip CII or equivalent.
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