Job Title: Customer Service Team Leader
Location: Hull (Fully Office-Based)
Salary: Up to £40,000 DOE
Hours: Full-time, Monday to Friday, 8:00am – 4:30pm
Sector: International Supply Chain & Logistics
About the Role
We are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation at their Hull offices. This is a full-time, fully office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.
You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations.
Key Responsibilities
Lead and manage the day-to-day operations of the customer service team
Improve customer satisfaction by developing processes and service quality standards
Oversee and ensure compliance with customs-related activities and documentation
Work closely with other departments to ensure seamless customer experience
Identify training needs and support the development of team members
Handle escalations and resolve customer issues promptly and professionally
Monitor team performance and report KPIs to senior management
Key Requirements
Previous experience in a customer service leadership role within a supply chain, logistics, or freight environment is a must
Strong understanding of customs compliance and international trade processes
Proven ability to lead, coach, and motivate a team
Excellent communication and problem-solving skills
Highly organised and process-driven, with a customer-focused mindset
Comfortable working in a fast-paced, high-volume environment
How to Apply
If you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or get in touch for more information.