Three Retail Customer Advisor
Location: Unit 28 The Mall, Cameron Toll Shopping Centre, Edinburgh, United Kingdom, EH16 5PB
Salary: £13.72 per hour + an on-target bonus of 15% paid monthly based on store performance
Working Hours: 24 hours across 4 days per week, including weekends on a rotation basis
Job Description
As a Retail Customer Advisor at Three UK, you will interact with customers, provide product and service information, and drive sales to meet store targets while delivering high‑quality customer service.
Key Responsibilities
* Engage customers and deliver personalised product and service recommendations.
* Create exceptional customer experiences by tailoring products to individual needs.
* Achieve personal and store KPIs by driving sales and meeting performance goals.
* Resolve general mobile or network‑related enquiries promptly and effectively.
Qualifications
* Strong passion for delivering exceptional customer service and ability to understand customer needs.
* Collaborative team member who contributes to a positive and high‑performing environment.
* Resourceful and proactive in resolving customer enquiries and challenges.
* No prior product knowledge required; training will be provided.
What We Offer
* Competitive pay and performance bonus.
* Up to 31 days of annual leave plus two bank holidays.
* Benefits package including discounts, vouchers, pension plan, and well‑being support.
* Ongoing development opportunities and career progression.
Inclusive Workplace
We are an equal‑opportunity employer and welcome applicants from all backgrounds. We provide reasonable adjustments to support candidates during the recruitment process.
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