1. Large number of roles available.
2. Immediate start.
About Our Client
Our client is a large organisation in the Financial Services sector. Renowned for their commitment to delivering excellent customer service, they have a strong reputation for their professional development programmes and their emphasis on employee well being.
Job Description
3. Engage with customers to discuss their accounts and arrange suitable repayment plans
4. Maintain accurate records of customer interactions and transactions
5. Adhere to company policies and procedures, as well as legal regulations
6. Cooperate with the team to achieve targets and improve customer service
7. Identify opportunities to support customers in financial difficulty
8. Deliver high-quality customer service in a professional and empathetic manner
The Successful Applicant
A successful Telephone Collector should have:
9. Knowledge of financial services industry
10. Previous experience in a collections role.
11. Strong communication skills, both verbal and written
12. Experience in managing accounts and customer relationships
13. Ability to work in a fast-paced environment
14. Excellent problem-solving skills with a customer-centric approach
What's on Offer
15. Competitive salary and benefits package.
16. Comprehensive training and career development opportunities
17. A professional and supportive team environment
18. Competitive holiday leave