Hybrid, 3 days at home
Monday – Friday
As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!
Generous pension contributions with an employer contribution of up to 14%
Learning & development opportunities and study support
Volunteering days and charity payroll giving
Social clubs and events
Onsite gym
Income protection, critical illness cover & death in service insurance
Parental and adoption leave
Travel season ticket loans
Ride-to-Work scheme
Experience dealing with customers in a Financial Services setting.
A real passion for helping customers, making sure they get the support and information they need.
Our Customer Service teams are the heart of People’s Partnership, making sure our customers get the support they need.
You’ll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us. You’ll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards.
How you’ll help:
Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
Handle a variety of customer questions and step in to help other teams when needed.
Help spot ways to make our customer service even better.
Keep learning and building your skills in pensions and customer service.
Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Disability Statement
We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.