What you’ll be doing
as our Project Coordinator, you will play a key role in delivering a range of demand‑reduction and smart‑metering initiatives across the non‑household market. Your work will help reduce water consumption, improve service delivery and support Thames Water’s wider strategic goals.
Key responsibilities:
1. Leading and Delivering Projects: Taking ownership of specific projects and coordinating all activity from start to finish. Producing high‑quality reports, presentations and analysis. Delivering projects that contribute to our Demand Reduction strategy and business targets
2. Using Data to Drive Insight: Collating and analysing smart‑meter data to identify patterns, opportunities and improvements. Using Excel, PowerPoint and other tools to shape insight and share findings with stakeholders.
3. Managing Budgets & Resources: Tracking project spend, budgets, and performance against key milestones. Ensuring outcomes are validated, well‑documented and communicated.
4. Building Strong Relationships: Working closely with teams across Water Regulation, Water Quality, Field Operations, Strategy & Planning. Collaborating with external partners, including water retailers, NGOs, consultants and other industry contacts.
5. Acting as an advocate for water efficiency across the Thames Water business
6. Innovating for the Future: Supporting trials, research and new approaches to deliver greater demand reduction. Exploring new technologies, communication tools and customer engagement methods
Base Location: Hybrid - Clearwater Court - RG1 8DB
Hours: 36 hours per week
What you should bring to the role:
To thrive in this role, the essential criteria are:
7. A‑Level education (or equivalent)
8. Relevant experience in a technical, business or project‑focused role
9. Strong communication skills and close attention to detail
10. Good understanding of customer behaviours and expectations
11. Experience coordinating or supporting project delivery
12. Confident in Microsoft Office (Word, Excel, PowerPoint, Outlook)
13. Analytical, organised and able to influence beyond your direct team
Desirable:
14. Project management experience
15. Knowledge of UK water policy or regulations
16. Data trend analysis and visualisation skills
17. Experience preparing reports or delivering presentations
18. Strong stakeholder management abilities
What’s in it for you?
19. A competitive starting salary of £36,290 and up to £41,000 per annum, depending on skills and experience.
20. 26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays)
21. Performance-related pay plan directly linked to company performance measures and targets.
22. Generous Pension Scheme through AON.
23. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.