Key Performance Indicators (KPIs):
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The successful candidate will be measured on their ability to:
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* Motivate and support team members to achieve targets.
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* Ensure seamless shift management, minimizing errors and maximizing efficiency.
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* Drive exceptional customer experiences, meeting their needs and expectations.
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* Develop and implement strategies to improve operational effectiveness and colleague engagement.
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Requirements:
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* Proven leadership experience in fast-paced environments, driving teams to achieve targets.
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* Strong communication and interpersonal skills, with the ability to motivate and engage colleagues.
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* A proactive approach to colleague development, operational improvements, and exceptional customer experiences.
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