Overview
The Digital Services department supports clinical, corporate and external needs and enables staff with the right information tools to perform their roles. This role is part of the Build Team within Digital Services and involves building and setting up IT equipment for clinical and corporate staff and providing an IT equipment collection service for the trust.
Key Responsibilities
1. Build devices for clinical and corporate staff.
2. Distribute IT kit, including initial set‑up with users where required.
3. Adhere to and help develop internal processes.
4. Use software programmes to produce, maintain, and distribute IT kit; maintain spreadsheets; update databases; provide basic usage explanations to customers.
5. Understand work procedures and practices, acquiring theoretical knowledge through training or equivalent experience.
6. Set up and maintain confidential records and filing systems; keep records up‑to‑date and file promptly.
7. Research websites, download and circulate documents as requested.
8. Identify and report areas for process improvement; provide feedback on proposed policy changes.
9. Maintain schedules and diaries; organize meetings; provision of devices; resolve appointment conflicts; issue invitations; book rooms; arrange layouts, equipment, hospitality; greet visitors.
10. Work is managed rather than supervised; results assessed at agreed intervals.
11. Plan tasks and activities to meet service demands; prioritize own activity; respond to urgent requests.
12. Perform receptionist/telephonist duties; receive and process telephone calls, including referrals.
13. Communicate with customers clearly, provide guidance, and address fears or lack of understanding with tact and judgement.
14. Communicate with external support to troubleshoot IT asset issues.
15. Manage telephony equipment and supplies; monitor and maintain stock levels.
16. Enter data into various databases and systems (e.g., Spreadsheets, VCO, SNOW) within required timescales and deadlines.
17. Report maintenance, health and safety, and other site issues in line with procedures; keep line manager/site manager informed.
18. Ensure assets are accurately recorded and comply with procedures; propose changes as necessary; demonstrate duties to new starters.
19. Ensure all mandatory training is completed in line with Trust policies and procedures.
20. Use high‑value IMT equipment for configuration and software installation safely and properly.
21. Complete a range of IMT support requests by analysing information, identifying and resolving issues; repair and fix issues when competent; escalated to senior colleagues when required.
22. Provide instruction and practical training to staff on using IT devices, software, and applications.
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