We are looking for a proactive and hands-on Maintenance Operative / Facilities Technician to join our friendly and supportive Community team. This role is essential in ensuring our residents enjoy a safe, clean, well-maintained and welcoming living environment at all times.
You will be responsible for carrying out a wide range of maintenance, repair and health & safety duties across the property, while delivering excellent customer service to residents, contractors and colleagues. The successful candidate will take pride in maintaining high standards throughout the community and will play an important role in supporting the smooth day-to-day operation of the site.
Key responsibilities include:
Carrying out general repairs and maintenance including plumbing, carpentry, joinery, painting/decorating, lighting maintenance and general building repairs
Monitoring electronic maintenance reporting systems and ensuring tasks are completed within agreed timescales
Maintaining all common areas, refuse and recycling facilities to exceptional standards of cleanliness and repair
Supporting the management of health & safety compliance, statutory testing and site inspections
Conducting weekly fire alarm tests, emergency lighting inspections, PAT testing and assisting with fire evacuations
Managing maintenance records and documentation in line with company policies and procedures
Supervising contractors and suppliers on site, ensuring all RAMS, permits to work and compliance documentation are in place
Assisting with key management and maintaining high levels of site security
Supporting the upkeep of external grounds and gardens, coordinating external contractors where required
Responding to emergency or out-of-hours maintenance issues when necessary
Working collaboratively with the Community Manager and wider team to ensure excellent service delivery for residents
You will demonstrate:
A professional, friendly and approachable manner when dealing with residents, colleagues and contractors
Strong communication and relationship-building skills
A flexible and adaptable approach to work
Good organisational skills with the ability to prioritise and multitask effectively
A commitment to maintaining high standards of health & safety and customer service
A proactive attitude with the ability to identify cost-effective repair solutions
A willingness to continually develop your knowledge and skills
Requirements:
Essential
Recognised trade qualification such as City & Guilds, NVQ, or Building Crafts Operative qualification
Experience carrying out repairs and maintenance within a residential, domestic or construction environment
Practical experience in one or more trades including plumbing, carpentry, electrical work or general building maintenance
Awareness and understanding of onsite Health & Safety requirements
Fluent English verbal and written communication skills
Ability to work independently with minimal supervision
Desirable:
Experience supervising contractors and suppliers
Knowledge of statutory compliance testing and record management
Experience using electronic maintenance reporting systems such as TCAS or Base360
Experience within residential property, student accommodation, Build to Rent or facilities management environments
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