Organise own workload and support staff to time manage and prioritise. Have appropriate clinical and professional insight to acknowledge own clinical boundaries, and limitations. Responsible for working within the Nursing and Midwifery Council codes of practice. Participate in the development and delivery of a philosophy of care which involves/respects the rights of patients carers and staff.
Lead by example, motivate and empower others. Relate to all staff and patients in a confident manner, demonstrating good listening skills and work effectively as part of team. Create, maintain and enhance effective working relationships and collaborative working within the department and across professional boundaries with the Company. Recognise areas of conflict and assist in the management of this to promote a healthy working environment.
In the absence of the Nurse Manager, take responsibility for maintaining staff records e.g. sickness, annual leave, taking appropriate action where necessary. Assist in the orientation/ induction of new staff and medical staff. Effectively and professionally deal with emergency situations.
Assist with the patient advice line offering expert telephone advice following clinical procedures, i.e. wound care advice post-surgery or laser therapy. Ensure that nursing practices comply with company policies and procedures and are maintained at the highest standard. Within the frame of clinical governance assist the Nurse Manager to be proactive in responding to and investigating complaints, clinical and non-clinical incidents to ensure robust systems are in place for informing and improving evidence-based practice.
Respond to patient, relatives and carers concerns as they arise, and act as required. Assist in maintaining a safe clinical environment through participation in risk management processes, through audit, risk assessment, managing, reporting and investigating incidents. Participate in supporting individual performance review processes. Foster good relationships to achieve and maintain high morale and for both staff and patients.
Provide feedback to the Nurse Manager on individual staff progression or identify any concerns and document. Demonstrate achievement in practice of competency and standards through professional development and identify ongoing education needs in accordance with the annual review, thereby creating a personal development plan. To attend staff meetings as requested by the Nurse Manager, Clinical Director or the SCDS Service Manager Travel to community clinics across Surrey as required.