About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
The role is to provide a proactive IM&T service to new and existing users of Health Care systems within NHS Lanarkshire, predominantly within the services specified in the Systems section below. Inclusive of supported 3rd party contractors providing health care services within the boundaries of NHS Lanarkshire, e.g. GP Practices, Dental Practices, Opticians, Pharmacies, The National Police Custody Service and State hospitals etc.
With the intention of assisting these services to derive maximum clinical and administrative benefit from eHealth systems.
To support and assist in the development of existing and new systems across a range of services supported by eHealth, making best use to assist both service users and patient care.
To provide an analysis facility within the services below so as to understand the ongoing training requirements of each supported service and to translate these into training plans, liaising with IT trainers if appropriate to help manage and structure training when and as required.
To provide adhoc instruction in the use of supported eHealth systems and services when required.
To provide a general support and advice service in respect of such supported systems and services.
The working pattern for this role is Mon - Fri; 9:00-5:00; and follows a Hybrid work pattern of 3 days remote and 2 days in office.
In this key role, you will:
Agree objectives with immediate line manager and other relevant stakeholders, then plan and implement these objectives, monitoring progress to ensure that objectives are achieved.
Provide day-to-day end user support for the eHealth systems supported within the team.
Plan and organise a wide range of ongoing eHealth learning programmes to meet client needs liaising with eHealth implementation support staff and other stakeholders as and when required.
Proactively engage in the analysis and interpretation of training/learning needs of client groups through appropriate measurement strategies.
Coach/mentor supported Health Care Services clinical and administration staff to actively develop information management skills and the quality of eHealth system based data.
What You'll Bring:
Educated to degree level or possess an appropriate nursing qualification or prove an equivalent level of experience.
Substantial qualifying experience demonstrable through previous posts/roles working in a clinical environment or comparable health service environment.
Good understanding of Health Care processes and procedures underpinned by theoretical knowledge & practical experience.
Well developed, professional, presentational skills.
Relevant knowledge/expertise or an accredited training qualification/experience in at least one bespoke system/product, preferably clinical based.
Excellent analytical skills required to interpret complex reports and information.
* A driving licence is required; this must be a full UK/EU/EEA licence.
From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
What we Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
* Annual Leave - 35 days including public holidays
* Generous NHS pension scheme
* Annual incremental salary progression
* Paid sick leave increasing with length of service
* NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent – regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Sharon Campbell, HM position on sharon.campbell2@lanarkshire.scot.nhs.uk
If you have any questions about the recruitment process or require support with your application, contact RA’S name, Recruitment Administrator on @lanarkshire.scot.nhs.uk
Interested?
Full details about the role are provided in the attached Job Description and Person Specification.
Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application.
You can also learn more about working with NHS Lanarkshire by viewing our Information Pack.
Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.
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