Service Desk Technology ConsultantNewark based, Full Time, Permanent£Attractive DOE
THE BENEFITS
The benefits for the successful Service Desk Technology Consultant include:
* Office based
* 23 days’ (FTE) annual leave plus bank holidays
* Annual leave trading scheme
* Contributory pension scheme
* HealthPlan cashback scheme
* Permanent health insurance scheme
* Death in Service benefit
THE ROLE
The duties of a Service Desk Technology Consultant will include:
* Provide an excellent first point of contact within I.T. for all enquiries.
* Record, prioritise, assign, and manage all requests and incidents reported to the service desk.
* Exceed customer expectations and communications via telephone, email, and face to face.
* Escalate to our other team members, and third parties where appropriate.
* Document new processes, knowledgebase articles, amending and proposing new documents.
* Manage users and permissions and carrying out audits of our systems.
* Setup, provide and maintain I.T. equipment for staff members.
* Ordering of hardware and software.
THE CANDIDATE
The ideal candidate for Service Desk Technology Consultant will have excellent customer service skills and an ability to communicate information to...