A fast-growing e-commerce business, shipping thousands of orders a day directly to consumers and B2B customers. With a brand-new warehouse on the horizon and all operations soon coming under one roof, they have a brand new role for an experienced people manager. If you aredriven by hard work, continuous improvement, and a strong sense of ownership and would loveto take charge of thefulfilment and dispatch function read on......
The Fulfilment & Dispatch Process Manager willlead and evolve our dispatch operation. Youll be responsible for team performance, process improvement, cost control, and systems optimisationall while supporting the business through a key period of growth and transition.
This is a great opportunity for someone whos ready to step up, take ownership, and help shape the future of how we fulfil and ship thousands of orders every day.
Key Responsibilities
1. Take full responsibility for all outgoing orders (B2C & B2B), ensuring they are completed accurately, on time, and to spec.
2. Partner with the existing team leader, who manages the day-to-day on-the-ground activities. Youll provide strategic direction, support, and accountability.
3. Manage rotas, staffing levels, labour costs, and performance across a 12-person team.
4. Track KPIs, run regular performance reports, and lead 1-to-1s to drive development and accountability.
5. Design and implement a susta...