Job Description
Travel Experience Counselor I (2500008L) at CWTSatoTravel – Defense and Government/Travel Consultant/Customer Service Travel Agent (entry level).
Join a collaborative, international environment and help provide top-quality customer service to corporate travelers before, during and after business trips. As part of the Traveler Experience organization, you will contribute to delivering an exceptional travel experience and a safe, enjoyable journey for traveling employees.
We are proud of our long history and ongoing growth in the corporate travel industry, including our U.S. military and government division. CWTSatoTravel is a global leader in travel management services for U.S. federal clients, with teams across 187 locations in 14 countries and U.S. territories.
On a Day-to-day Basis, You Will
* Create and complete travel arrangements (air, hotel, car, rail)
* Ensure reservations are built according to client standards and preferences
* Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
* Handle basic and moderately complex bookings with potentially non-standard and multi-destination itineraries, ticket exchanges and complex fares
* Escalate the most complex bookings to more experienced staff
* Assignments include both routine and non-routine work
* Benefit from comprehensive training by experienced colleagues and stay up to date via our social intranet
Qualifications
No experience in defense & government travel? No problem. Your passion for service excellence and your commitment to supporting your team matters most. Our clients are at the heart of what we do, and we will teach you what you need to excel in this exciting industry.
* Languages
o English fluent – written and spoken
o 2nd language a plus
* Knowledge, Skills And Abilities (KSAs)
o Detail-oriented
o Good verbal and written communication skills
o Basic MS Office
o A genuine passion for high-quality customer service
o Strong teamworking skills
o A positive, “can do” attitude
o Willingness to learn and grow
Primary Location: Office-based (Work Arrangement: Office - Client)
Employment type: Standard
Job Family: Travel Counselor
Scope: Regional
Travel: No
Shift: Variable
Organization: TX_Military & Government
Job Posting: Sep 12, 2025
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