TCES Co-ordinator We are looking to appoint an enthusiastic and self-motivated person with excellent interpersonal and IT skills and with experience of working in a frontline admin office.
Please state in your application form any work experience that you have to demonstrate that you can meet the following requirements:
That you would be confident working in a call centre environment by being able to use a computer system whilst handling a telephone call. That you have the ability to interact with customers and service users face to face and on the telephone with a pleasant manner.
Excellent ICT and keyboard skills
Include all your relevant admin / office experience and/or any related ICT qualifications.
Tees Community Equipment Service is a service that operates throughout the Teesside area and supplies equipment that can assist disabled people to live independently within their own homes and you must share our passion to ensuring we continue to deliver a high quality of service to our Service Users.
You will be working in a small but at times, very busy call centre and will be required to provide a wide range of administrative support including, call handling and data entry at the same time. The main duties include taking incoming calls, making outgoing calls and co-ordinating with Service Users, their families, Health and Social Care Professionals and your colleagues to ensure the prompt delivery of medical equipment into client’s homes.
Having excellent IT skills is essential and you will receive detailed training on how to use our bespoke IT system to arrange the deliveries and collections.
Due to the nature of the work a high level of confidentiality is required. The post holder will be expected to be flexible and accommodating.
The service operates between 8:30am and 4:30pm Monday to Friday and you will work from our offices at Unit 3 Raleigh Court Riverside Park Middlesbrough TS2 1RR.
If you have any questions please contact either Dave Mallett or Lucy Wilson on 01642 224205.
Please note, Middlesbrough Council do not currently offer sponsorships.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.