Job Summary
The Care Coordinator plays a pivotal role in ensuring that customers receive comprehensive and coordinated care throughout their journey. This position involves liaising between customers, families, staff members and healthcare providers to facilitate effective communication and support. The ideal candidate will possess strong organisational skills and a keen understanding of office operations.
Duties
Schedule and allocate care visits according to customer needs and the availability of care staff.
Ensure that carers arrive on time and provide the appropriate level of care.
Communicate with care staff to ensure clear understanding of customer needs and any updates to their care plans.
Participate in on-call rota.
Assist the Care Manager to recruit and supervise care workers to ensure they meet the standards required for the role.
Monitor the performance of care workers, providing feedback and support when necessary.
Ensure that care staff follow the guidelines and protocols to maintain high standards of care.
Maintain regular contact with customers and their families to ensure satisfaction with the care services provided.
Provide information and support to customers and families about the care process, including the types of services available and any changes.
Effectively communicate rota changes to staff members and customers.
Delivery and supervision of care services.
Ensure that all care activities comply with regulatory standards, such as the Care Quality Commission (CQC) guidelines.
Conduct regular checks to monitor the quality of care being provided.
Respond to emergency situations or urgent requests for changes in care services.
Ensure that there is a backup plan in place for situations such as staff illness or emergencies.
Advocate for customers' rights and preferences, ensuring that they are treated with dignity and respect.
Promote independence and choice for customers, enabling them to make decisions about their care whenever possible.
Be part of a truly caring and processional team that support you as well as we would our customers.
Requirements
Proven experience in an office environment, within a healthcare setting.
Proven experience in homecare
Excellent organisational skills with the ability to manage multiple tasks simultaneously.
Strong communication skills, both verbal and written, with an emphasis on empathy and professionalism.
Proficient in using office software applications for documentation and scheduling purposes.
A keen attention to detail to ensure accuracy in patient records and communications.
Ability to work collaboratively within a team while also being self-motivated when required.
A background or qualification in healthcare or social services is advantageous but not essential.
This role is ideal for individuals who are passionate about providing quality care and support to customers while ensuring smooth operational processes within a healthcare setting.
Job Type: Full-time
Pay: £23,000.00-£25,000.00 per year
Benefits:
Company pension
Employee discount
Employee mentoring programme
On-site parking
Referral programme
Sick pay
Schedule:
Monday to Friday
Weekend availability
Salary / Benefits:£23,000-£25,000
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