Host/Hostess
Contract: Healthcare
Location: London, SW9 9NU
Hours of work: 37.5
Working Pattern: Monday - Friday - 10:00 - 18:30
Contract Type: Permanent
Hourly Rate: £14.15
Are you approachable, caring, and passionate about making a difference? Do you take pride in creating a welcoming, clean, and safe environment?
As a Housekeeper / Hostess with ISS UK, you will be an ambassador for both ISS and our NHS clients. This role is vital in supporting patients, staff, and visitors, and that’s why we look for individuals who bring warmth and a strong sense of responsibility.
As a Housekeeper / Hostess, you’ll be at the heart of the patient experience, ensuring that meals are served with care, ward areas remain clean and safe, and high standards of food hygiene and infection control are always upheld.
From supporting daily mealtimes to carrying out specialised cleaning tasks, your work will help create a positive environment where patients feel comfortable and supported.
You’ll be working in both patient and non-patient areas, sometimes in sensitive or challenging situations, but always with professionalism, compassion, and respect.
The Role
1. Create a positive experience for guests and colleagues and provide amazing customer service at all times
2. Take opportunities to foster relationships and build rapport with guests and colleagues
3. Deliver housekeeping and hostess services to high standards, complying with schedules, policies, and service agreements
4. Ensure meals and beverages are served at the correct temperature and presentation, completing necessary records
5. Maintain and restock supplies, ensuring availability and, where required, assist with menu choices and ordering
6. Maintain a professional and courteous manner on all Company and Trust premises
About You
7. You have excellent customer service skills and are eager to deliver an exceptional experience
8. You are friendly, approachable, and can engage with patients, staff, and visitors professionally
9. You work well in a team but can confidently take initiative and work independently
10. You are considerate, adaptable, and always ready to help where needed
11. You take pride in maintaining high standards of cleanliness, safety, and hygiene
12. You are reliable, punctual, and committed to your role
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
To find out more about what we do click here -
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