What's involved with this role: Customer Experience Advisor VLA 5277754 £12.21 per hour PAYE 3 months 40 hours per week: 08:00 – 18:00 hours The Role As part of a multi-channel Customer Service Department, you’ll be supporting National Account customers by managing day-to-day queries through phone, email, and live chat. Using both CRM and operational systems, you’ll play a key role in ensuring every customer interaction is handled efficiently and positively. Key Accountabilities Handle and record all inbound calls and emails, ensuring timely resolutions are arranged and communicated effectively. Always put customers first by delivering personalised solutions to meet their needs. Build strong relationships with internal and external stakeholders to ensure service excellence. Proactively seek ways to improve the customer experience and address challenges. Maintain accurate records while adhering to data protection regulations and customer confidentiality. Support business growth by promoting products and services to customers. Key criteria: A proven ability to put customers first, whether face-to-face or over the phone. Excellent listening and communication skills to understand customer needs. A team-player mindset with the ability to stay calm and flexible under pressure. Strong planning, organisational, and interpersonal skills with attention to detail. Proactivity, adaptability, and a willingness to go the extra mile for customers. A friendly telephone manner, good typing speed, and strong attention to detail. Proficiency with Google Workspace (Docs, Sheets, Gmail, etc.) and a willingness to learn new systems quickly. How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. VW Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.