Description
:
This job is responsible for providing quality service and efficient operations support for the assigned areas, internal business partners, and external customers and clients. Key responsibilities include handling routine and standard transactions according to established procedures and prescribed processes in support of Merrill. Job expectations include referring more complex problems to management.
Required Qualifications :
• Strong organizational, time management and teamwork skills
• Attention to detail and ownership of assigned work
• Ability to prioritize and adapt across multiple processes
• Ability to work cooperatively with a dynamic team
• Strong organizational, time management and teamwork skills
• Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge
• Demonstrate excellent verbal, written and listening skills
• Understand and demonstrate cultural awareness, integrity and ability to work as part of a teams
Desired Qualifications :
• Customer Service and/or call center experience preferred
• Knowledge of Merrill systems, products and applications
• Able to adapt to changing environment while meeting metric requirements
• Apply sound judgment in making decisions k
Responsibilities :
1. Processes transactions according to established procedures and prescribed processes
2. Demonstrates operational discipline while handling routine and standard operational functions
3. Covers one or more operations functional areas, such as analyses, report generation, opening new accounts, trade processing, payment processing, and data entry
4. Assists with phone calls, email boxes, and processing queues
Skills:
5. Account Management
6. Adaptability
7. Customer and Client Focus
8. Data Collection and Entry
9. Process Effectiveness
10. Active Listening
11. Continuous Improvement
12. Customer Service Management
13. Data Quality Management
14. Result Orientation
15. Attention to Detail
16. Business Operations Management
17. Business Process Analysis
18. Critical Thinking
19. Process Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40