Broking Manager
Lincoln
Hybrid
Let’s cut through the noise.
This role isn’t about sitting in meetings, hiding behind a title, or “managing” people from a distance.
I’m working with a broker who needs a proper Insurance Broking Services Manager — someone who understands commercial broking inside out, can lead a team confidently, and is still happy getting stuck into client work.
If you like being hands-on, setting standards, and holding people (including yourself) accountable, this will make sense.
The role (what you’ll actually be doing)
You’ll be responsible for the day-to-day running of the Commercial Account Handling team, while also managing your own portfolio of clients.
This is a player–manager role
Your responsibilities will include:
* Leading the Commercial Account Handling team day to day
* Supporting the Team Director, who retains overall responsibility for the book
* Making sure renewals and MTAs are processed accurately and in line with company procedures
* Managing the basics properly: holidays, sickness, absence
* Identifying when the team needs hiring and leading the interview process
* Training and onboarding new starters
* Dealing with performance and conduct issues quickly and professionally
* Setting development plans and carrying out appraisals
* Personally servicing a portfolio of commercial clients
* Handling new business, renewals and mid-term adjustments
* Taking client and insurer calls and knowing when to escalate (and when not to)
What you’ll need
This role only works if you already know what you’re doing.
You must have:
* Strong commercial insurance broking experience
* End-to-end account handling capability
* The ability to prioritise, organise, and hit deadlines
* Confidence dealing with clients, insurers and internal stakeholders
* A problem-solving mindset — not a “that’s not my job” attitude
Nice to have (but not essential):
* Previous team leader or people management experience
* Or the confidence and credibility to step into your first management role
Who this suits
* A Senior Account Handler ready to step up
* A Team Leader who still wants to stay close to the work
* Someone frustrated by weak leadership and low standards
* Someone who wants influence, responsibility, and progression — not just a fancy title
If this sounds like you — or you’re just curious — let’s have a conversation.