Overview
We're seeking an Operations Admin to join our Operations team at our Thame office. This is an exciting opportunity to join a small team, in a varied role that has lots of room to grow! The core function of this role is to deliver the operational requirements to ensure the app is full of vibrant content and that our retailers receive the best-in-class customer support.
Responsibilities
* To ensure that account tool-kits (e.g. Field/Supplier documentation) are produced and dispatched to required standards and timescales.
* To ensure that account equipment is distributed, and asset management is completed in support of service delivery.
* Follow an audit/QC process on contracts/photographs and work complete.
* Ensure that working processes are documented.
* Participate in reviewing current working practices and procedures/systems.
* Represent operational team at Field Meetings as required.
* Use relevant software / systems to maintain effective field support e.g. ConTact / salesforce.
* Complete field visits and ensure that the learning from these visits are documented and shared as appropriate.
* Ability to work under pressure and with a wide range of people.
* Ability to multi-task and manage your own deadlines, negotiating as appropriate.
* A positive reaction to change - in a fast-moving environment, always with a can-do attitude.
* A confident communicator who problem solves and flags potential issues, asking lots of questions to ensure understanding.
* Experience of MS applications (Outlook, Word, Excel, PowerPoint).
* Hybrid working
Salary & Benefits
* Salary: £23,809 - 25K DOE
* Health & Wellbeing: Prioritise your well-being with comprehensive private healthcare (this covers pre-existing medical condition, and you can add your family and spouse at a subsidised cost.) Option to buy private dental and other healthcare plans at a subsidised cost.
* Generous Holiday Package: 26 days of holiday plus bank holidays, extending by one day each year of service up to 31 days.
* Work-Life Balance: Flexible holiday buy/sell options.
* Pension Plan: Generous pension plan.
* Corporate Social Responsibility: CSR initiatives with dedicated days for giving back to the community through charitable activities.
* Life Assurance: 2X life assurance.
* Financial Education: Access to unlimited free financial education resources.
* Employee Assistance Programme: Mental health support with counselling sessions annually.
* DIGICARE+ App: Access to second opinions, counselling, nutritionist advice, and gym discounts.
* Income protection: Income protection for illness or injury.
* Enhanced maternity/paternity leave.
Additional
At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals, believing this makes us stronger and more innovative.
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