Job Description:
Diagnostic Imaging Administrator
Canary Wharf, E14 5NY
Permanent
Salary: £31,000 a year
Full time -
We make health happen.
The Canary Wharf Centre at 50 Bank Street is a purpose-built Specialist Diagnostics & Dental Centre opening in May 2026. It will feature state-of-the-art diagnostic facilities, including MRI and CT scanning, X-ray and mammography, enabling high-quality care in a modern environment designed to support clinical excellence.
The centre will provide a wide range of services, including secondary care for orthopaedics, pain and spinal, dental and maxillofacial, breast and gynaecology, dermatology, and ear, nose and throat, with the ability to perform procedures onsite. It will also offer cardiology, urology, ophthalmology and neurology, alongside primary care services such as health assessments, private GP appointments, women’s health plans, physiotherapy and dental care.
This development is part of our ambition to grow our business and transform the healthcare markets we operate in, offering customers greater choice and better access to services. Most patients will benefit from end-to-end care under one roof, with onward referrals within the Bupa network when needed. By delivering more connected care, we aim to make healthcare simpler and more joined up for our customers
Role Overview
Under the general guidance of the Administration Operations Manager, to provide and maintain efficient administrative and reception desk services working within the Diagnostic Imaging Department and Reception areas, ensuring that a high-quality service is delivered to patients, staff and Consultants.
To maintain a polite and friendly manner and a high standard of confidentiality when dealing with computerised records at all times, ensuring every interaction reflects professionalism, empathy, discretion, and attention to detail.
To demonstrate outstanding levels of customer service, providing a seamless service to our patients – supporting patients attending Dental, Clinics or secondary care services.
Role Responsibilities and Duties:
1. Ensure all customers are dealt with in a professional manner and all queries are dealt with efficiently - over the telephone and email, delivering a world class service that encompasses the Bupa values.
2. Take bookings for Diagnostic Imaging examinations and provide patients with precise and accurate preparation instructions.
3. Take and give accurate information over the telephone and to have an efficient telephone manner.
4. Advise the Administration Operations Manager of any problems within the department and to handle minor complaints with immediate action and a thorough follow up.
5. Ensure that effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis.
6. Create and maintain good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Operations Manager to form a cohesive team, working together to provide an exemplary service.
7. Always prioritise workload to maintain the standards expected by referrers, Radiologists and fellow colleagues, particularly where urgent information is required.
8. Ensure that patient confidentiality is not breached.
9. Assist in the orientation of new staff (either permanent, bank or agency) to the Department, providing help and support with the equipment and database operation.
10. Monitoring Radiology distribution inbox queries, prompting any requests received.
11. Check out/in all patient imaging, films and CD’s on the computer system. To burn CDs for patients and referrers when required.
12. Ensure that queries are dealt with a promptly manner, all deliveries are logged and initialled for counterchecking purposes.
13. Participate in the Diagnostic Imaging reception and the admin rotas, including Saturday shifts as required, working flexible shifts to accommodate departmental workload patterns.
14. Carry out any further duties that may be required as a result of change in practice / process.
Key Skills / Qualifications needed for this role:
Essential:
Good computer skills with the ability to utilise various systems within the imaging department
Experience in a healthcare setting, preferably an imaging department
Caring, confident, assertive, compassionate, and sensitive.
Good verbal and written skills
Caring, confident, assertive, compassionate, and sensitive.
Desirable:
Experience in imaging systems e.g. SECTRA/PACS/ RIS
Experience within a private healthcare environment
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
15. Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
16. Bupa health insurance as a benefit in kind
17. An enhanced pension plan and life insurance
18. Annual performance-based bonus
19. Support with travel costs via a season ticket loan or cycle2work
20. Various other benefits and online discounts
Why Bupa?
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.