Division: Fleet Management
Job Title: Repair Management Advisor
Hours: 40 hours per week, Monday to Friday, 08:30 – 17:00
Salary: £12.21 per hour (Temp-to-Perm)
About the Role
Our client, a forward-thinking fleet management and contract hire company, is looking for a Repair
Management Advisor to join their expanding team. This role offers the opportunity to manage vehicle
repair processes in a fast-paced, customer-focused environment and support the company’s ongoing
growth across the UK.
The position is Temp-to-Perm, providing excellent career progression opportunities within the
organisation.
Key Responsibilities
• Take incoming calls from customers in a timely and professional manner.
• Manage vehicle defects throughout the repair process, ensuring all information is accurately recorded in systems.
• Keep customers updated throughout the repair process, maintaining a professional and courteous approach.
• Handle ongoing vehicle repairs, updating all relevant systems accurately.
• Manage all vehicle repairs via telephone and email.
• Coordinate and escalate repair timelines with the Team Leader or Operations Manager as required.
• Ensure daily workloads are completed efficiently.
• Undertake additional ad-hoc tasks as required by the business.
Person Specification / Personal Qualities
• Self-motivated with a drive to succeed and meet service level targets.
• Natural communicator, able to build rapport with customers and understand their needs.
• Fast learner with a curious and proactive mindset.
• Passionate about helping others, both customers and colleagues.
• Excellent verbal and written communication skills.
• Able to manage ambiguity and adapt to change while maintaining focus and persistence.
• Capable of adhering to agreed priorities, procedures, and processes.
• Able to work to challenging deadlines.
• Strong customer focus with a commitment to delivering excellent service.
• Team player with collaborative working style.
Benefits
• 22 days’ holiday per annum, rising to 23–25 days based on length of service, plus bank holidays.
• Employee referral scheme (£300–£500 depending on role).
• Discounts on vehicle hire.
• Specsavers Eye Care vouchers.
• Perkbox benefits and discounts