Learning and Development Specialist
We’re looking for a dynamic Learning & Development Specialist to shape and drive impactful learning experiences across Healix International. This role is pivotal in fostering operational excellence by designing, delivering, and continuously improving onboarding, coaching, quality assurance, and professional development programmes. You’ll ensure these initiatives are aligned with business needs, regulatory requirements, and performance goals, while also contributing to strategic people initiatives such as leadership development, employee engagement, and digital learning transformation.
What We’re Looking For
Experience & Expertise:
* Proven experience in training delivery, instructional design, or operational roles within assistance, healthcare, or insurance sectors.
* Strong grasp of adult learning principles, instructional design methodologies, and quality assurance frameworks.
* Proficiency in Microsoft Office and Learning Management Systems (LMS); experience with digital learning tools is essential.
* Excellent communication skills – both written and verbal – with the ability to engage diverse audiences and deliver impactful training.
* Strong interpersonal and stakeholder management skills.
* Ability to manage multiple programmes and projects in a fast-paced environment, delivering outcomes aligned with KPIs and strategic goals.
Success in this role will be measured by:
* Timely and effective delivery of induction programmes globally.
* Engagement and completion rates for LMS-based training.
* Quality improvement metrics from audits.
* Positive feedback from training sessions and development programmes.
* Contribution to employee engagement and recognition.
* Alignment of learning initiatives with business needs and strategic objectives.
About the role
Key Responsibilities
As Learning & Development Specialist, you will:
* Design and deliver onboarding programmes for operational teams across global locations including Assistance, Government/Healthline, IPMI, GMA, and Humanitarian Assistance.
* Maintain and enhance induction modules, ensuring they remain relevant, accurate, and consistent across all regions.
* Support ongoing development through tailored learning plans, workshops, and reflective case reviews that promote continuous improvement.
* Facilitate coaching and quality assurance activities, including call and case audits, providing timely and constructive feedback aligned with service standards.
* Conduct monthly call audits and coaching sessions to drive consistency and elevate customer interaction quality.
* Lead case audit processes for contractual clients, delivering actionable insights for service improvement.
* Oversee leadership development programmes, ensuring they evolve to meet future capability needs.
* Manage the Litmos Learning Management System (LMS), including course creation, user administration, and reporting.
* Coordinate employee engagement and recognition initiatives, including SAR responses and language assistance.
* Support compliance training rollout and tracking across departments.
* Analyse customer satisfaction data to inform training and service enhancements.
* Collaborate with People Partners and stakeholders to align learning initiatives with broader people strategies.
* Leverage data and insights to conduct training needs analysis and measure the impact of learning interventions.
About the company
All around the world, Healix safeguards people's health and wellbeing.
Required Criteria
* Proven experience in a Learning and Development role
* Strong communication skills
* Experience in leading e-learning service projects
Desired Criteria
* Experience of working in the Travel Assistance and Risk & Resilience Management market.
Skills you'll need
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