Reports to the Bank Account Management- Manager
The purpose of this position is to facilitate and manage the efficient processing of new account opening applications for Aztec’s clients across the Group, whilst adhering to the Account Opening framework.
Key responsibilities:
Operations
1. Assist Customer Service Teams in understanding account opening requirements and guide them through the process.
2. Collect and verify necessary documentation for new account applications.
3. Ensure strict adherence to regulatory requirements and internal account opening framework.
4. Identify, assess, and mitigate risks associated with account opening procedures.
5. Input customer information accurately into the system/bank forms, minimizing errors.
6. Ensure efficiency in the process and reduce processing times.
7. Address and resolve any issues or discrepancies in account opening applications.
8. Maintain organized and secure records of account opening documentation.
9. Contribute to the ongoing improvement of account opening workflows and procedures.
10. Uphold strict confidentiality standards in handling customer information.
11. Utilize relevant banking software and technology for efficient account processing.
12. Preparation and presentation of operational reports.
Relationship Management
13. Lead, motivate, and guide a team of Administrators responsible for account opening.
14. Foster a collaborative and high-performance team culture.
15. Maintain quality relationship with key Banking Partners and develop a deep understanding of their onboarding requirements.
16. Communicate effectively with internal teams to resolve any issues related to account opening.
17. Provide support to customers with inquiries related to their account opening status.
18. Collaborate with internal stakeholders to ensure a smooth account opening process.
19. Assist other team members with account opening applications and ensure best practices.
Skills, knowledge, expertise:
Technical Knowledge
20. Understanding of banking regulations and compliance standards related to account opening (AML/CDD)
21. Knowledge of Fund industry/Fund structures
22. Technology proficient (MS tools/apps)
23. Project Management
Soft Skills
24. Strong customer service
25. Meticulous attention to details
26. Clear and effective communication
27. Solution-oriented
28. Effective organization
29. Collaborative mindset
30. Efficient time management
31. Ability to adapt to changes in procedures and regulations.
32. Consistent focus on accuracy and precision in data entry and documentation
33. Proven leadership skills with ability to guide and motivate a team.
34. Ability to work in a fast-faced and dynamic environment.
35. Management of tight deadlines
We will provide the training, both in house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and be great with people, as close working relationships between our colleagues and clients is at the heart of what we do.