Overview
We are looking for a new Ophthalmic Assistant to join our Nottingham site. This will be 40 hours over 5 days per week including some weekends on a rota basis.
Job Details
Job locations
Newmedica, Tottle Road, Nottingham, NG2 1RT
Salary
£25,396.80 a year
Contract
Permanent
Working pattern
Full-time
Date posted
30 September 2025
Job Description
Job responsibilities
Primary Responsibility For Delivering Ongoing Clinic Services Including:
* Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
* Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedica's central operations team, updating Newmedica's electronic patient records and producing and providing letters to patients.
* Performing, verifying and recording results of clinical testing with absolute integrity.
* Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
* Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
* Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
* Maintaining a positive relationship with client teams at every interaction.
* Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.
Responsibilities
* Primary Responsibility For Delivering Ongoing Clinic Services Including:
Person Specification
Essential
* Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
* Excellent verbal and written communication skills with a good telephone manner.
* Excellent organisation skills and the ability to multi-task.
* Committed to delivery of consistently high standards of testing and administration.
* Enjoys the routine and rhythm of a process driven environment.
* Comfortable making a significant contribution in a small team.
* Able to balance working independently with appropriate escalation.
Qualifications
* A good level of general education or with equivalent experience
* GCSE Maths and English
Experience
* Proven customer service skills with a passion for customer care.
* Ability to build a working knowledge of eye physiology and treatment. Previous experience is not expected.
* Fully computer literate - comfortable with Microsoft Office products and the ability to learn new patient record systems.
Desirable
* Previous experience of working with patients or carers.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
New Medical Systems Ltd
Address
Newmedica, Tottle Road, Nottingham, NG2 1RT
Employer's website
https://www.newmedica.co.uk/
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