Customer Service Administrator | £24,000 - £26,000 | Permanent | Office based | Nottingham, NG2Cherry Professional is recruiting for a Customer Service Administrator for a large independent client in Nottingham, established for over 20 years with several high-profile customers. The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all the client’s maintained service contracts, including responding to and dispatching emergency callouts their customers may have. The role of Administrator is responsible for processing all tasks in relation to delivering our customers scheduled maintenance activities. Communicating via customer portals, email, and telephone.Job Title: Customer Service AdministratorHours: Full-time, 8:30 – 5:30Contract: PermanentLocation: Office-based role, NG2Salary: £24,000 - £26,000Key responsibilities and duties:
1. Taking inbound phone calls for the Service General phone line and handling Customer enquiries Transferring Purchase Orders on Portals on the CMS.
2. Liaising with Engineers regarding workloads, work not yet completed and assisting as required.
3. Arranging Engineer and Manager hotel/train/ferry bookings.
4. Ensure customer portals and email inbo...