Job Description:
The Lead Service Manager will lead and own successful service delivery, manage day-to-day operations, and ensure customer expectations and SLAs are met and exceeded.
Responsibilities:
* Leading and owning successful service delivery, reporting to the Head of UK Services.
* Managing day-to-day operations to ensure customer expectations and SLAs are met and exceeded.
* Developing the service function strategy based on the overall UK strategy.
* Identifying, assessing, and managing risks and opportunities to benefit the entire UK business.
* Ensuring the team delivers services according to established standards, processes, and quality guidelines.
About You:
* Strong service delivery background within an enterprise environment.
* Demonstrable successful team leadership experience.
* Commercial and technical know-how in the service sector.
* Business planning and forecasting.
* Experience of standing up a service offering.
* Experience of working within an ITIL service organisation.
* ITIL Foundation or higher accreditation.
* Knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN, and WAN.
Requirements:
* To have excellent communication and interpersonal skills.
* To be able to work effectively in a fast-paced environment.