We’re seeking a proactive Void Empty Homes Coordinator to join our team! You will provide a friendly, customer-focused service within our Empty Homes programme, guiding properties from handover to re-let. Working closely with customers, colleagues and partners, you’ll coordinate repairs, manage queries with empathy and help reduce turnaround times through clear communication and strong organisation. About us We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people. Last year we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives. Duties include: Provide an efficient and comprehensive customer focused service to our empty homes programme. Oversee the end-to-end voids process, from handover to re-let Proactive planning, co-ordination and allocation of tasks across the wider business. Customer contact to initiate the termination process. Liaise with internal teams and contractors to ensure timely repairs and lettings Handle customer queries and complaints with professionalism and empathy Analysing, monitoring and updating of extensive inhouse and external systems both manual and digital. Liaising with our third-party utility company throughout the empty homes period. Consistent communication within the property services empty homes team in conjunction with our close partners (Allocations Team) and the wider business. Ongoing preparation of all compliance and essential documentation in line with achieving tight deadlines to ensure a continuous reduction in target end to end times. Processing and ordering of essential contractor works within all our internal systems. Monitor and action local inbox, task manager and complaint enquiries. Requirements Experience in housing management or property services Strong customer service background, including complaint handling Exceptional communication and engagement skills, in person, by phone and through written communication Adaptability with IT systems and housing platforms A driven, optimistic mindset with a positive, can-do attitude Juggling multiple tasks under pressure, swift decision-making and the ability to stay composed Team player Having the ability to maintain composure and perform and deliver within tight deadlines. A collaborative approach and commitment to making a real difference in customers’ lives Driven and optimistic mindset, with a commitment to continuous improvement and professional growth. Right to Work in the UK - Visa Sponsorship is not available A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks Benefits Starting salary of £28,964 per year which increases with service Social Housing Pension Scheme with up-to 10% employer contribution 28 days annual leave that increases with service plus bank holidays Option to buy and sell annual leave Training, development, and qualification opportunities Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers) Corporate health scheme membership Access to an Employee Assistance Programme Cycle to work scheme Local gym membership discounts. A team of trained Mental Health First Aiders who are available for colleagues to contact for support Join Our Team! We’re looking for great people to join us! At Incommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know that diverse perspectives make us stronger. Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we’re passionate about making a real difference by providing safe, affordable homes and improving lives. Our recruitment process is designed to support you every step of the way. If you need any adjustments or assistance, just let us know. We’re proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace. Apply early! We review applications as they come in and may close the advert before the deadline. Ready to make an impact? Come work with us!