Job Title: Team Leader (Care Professional Experience Lead), Glasgow
Job Details
Client: Home Instead Glasgow North
Location: Glasgow, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e85f9bb2837f
Job Views: 3
Posted: 23.05.2025
Expiry Date: 07.07.2025
Job Description
As a Care Professional Experience Lead, you will be the critical link between our care professionals and their journey with Home Instead Milngavie. You will use your analytical skills to tailor each client’s requirements into a bespoke homecare service that exceeds expectations. If you enjoy providing excellent homecare and support, this role could be ideal for you.
Every client is unique, so each day will present new challenges. Our goal is to support clients in living the lives they choose, maintaining their independence as much as possible. You should have a good understanding of the needs of individuals requiring homecare and the best practices in social care. You should have, or be working towards, a Level 3 SVQ in Health and Social Care or equivalent.
Excellent communication skills are essential. You must be able to build trusting relationships with care professionals.
Care professional experience leads need to be compassionate, confident, and knowledgeable to model good practice. You will monitor the quality of care provided and implement improvements when necessary.
This is a challenging role representing Home Instead Glasgow North.
Qualifications
* Level 3 SVQ in Health and Social Care or equivalent
* Experience in delivering a wide range of personal care services
* Ability to nurture Care Professionals to reach their full potential
* Knowledge of legislation and regulations in Health and Social Care
* Strong communication skills to build rapport quickly
* Confidence in using care management technology and providing support and training
* Understanding of confidentiality and current legislation
* Proficiency in IT systems, including Microsoft Office or Google Suite, and virtual communication platforms
* Full driving license and means of transport if required
* Organized and flexible to meet business needs
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