We’re looking for a hands-on Technical Manager / Service Manager to lead and elevate our Field Service and Technical Support function. This is a key leadership role responsible for driving performance, improving service delivery and ensuring an exceptional customer experience.
You’ll manage a team of Field Service Engineers, take ownership of day-to-day operations, and act as the escalation point for complex technical issues—combining strong leadership with real technical expertise.
What You’ll Do
* Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability
* Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction
* Manage technical escalations, resolving complex issues quickly and professionally
* Oversee installation projects nationwide, ensuring deadlines and installation targets are met.
* Allocate workloads and prioritise jobs to maximise responsiveness and uptime
* Identify trends, recurring issues and opportunities for continuous improvement
* Work closely with customers and internal stakeholders to deliver a best-in-class service
* Deliver training and upskilling across the team
* Track performance metrics and use data to improve service delivery
Requirements
* Proven experience in field service engineering, with demonstrable leadership experience
* Commercially aware, customer-focused and solutions-driven
* Confident managing escalations and high-pressure situations
* Strong organisational, communication and problem-solving skills
* Experience with service systems (CRM/ERP) and performance reporting
* Engineering degree or equivalent (Electrical/Mechanical preferred)
Why Join
* High-impact leadership role with real ownership
* Opportunity to shape and improve service operations
* Work in a fast-paced, customer-focused environment
Benefits
* £(phone number removed) Basic
* Based in Worcester with occasional travel to sites.
* Car / Allowance
* Company Bonuses