Working a shift pattern of 5 days in 7, including weekends and bank holidays
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we seek individuals who embrace change with optimism and excitement. We value passionate, high-performing people who enjoy thinking outside the box.
Our current employees are the giant slayers who have shaped Littlefish into what it is today, and you will be the future team members who contribute drive, passion, and skills as we grow.
If this resonates with you and you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you.
Littlefish is seeking an enthusiastic and skilled Onsite Engineer to join our expanding Service Delivery team.
As an Onsite Engineer, you will be the face of Littlefish’s exceptional technical support, providing direct, walk-up assistance to a diverse range of users across multiple sites. Your support will cover desktop, laptop, printer, telephony, and application issues, along with involvement in application and network/server troubleshooting.
Working closely with the Onsite Team Leader and Service Delivery Manager, you'll have the opportunity to work hands-on with cutting-edge technologies. Your role will be vital in delivering seamless IT experiences for our customers. Effective communication, managing technical queries, and adhering to service-level agreements (SLAs) will be key to your success.
What will you be doing on a day-to-day basis?
* BAU Support: Providing walk-up assistance and resolving IT issues in a fast-paced environment.
* Joiner, mover, leaver support: Setting up new hardware and supporting user inductions.
* Floorwalking: Proactively assisting users across sites to resolve issues and improve IT efficiency.
* Hands-on Troubleshooting: Diagnosing and resolving issues with desktops, laptops, mobile devices, printers, telephony, AV equipment, applications, and supporting network/server administration.
* Collaborating & Communicating: Working closely with customers to address technical concerns and ensure resolution in line with Littlefish standards and SLAs.
What we’re looking for in a successful candidate:
* Experience: Proven background in IT support roles with hands-on experience across various technologies.
* ITSM Familiarity: Knowledge of IT Service Management principles.
* Problem-Solving Skills: Ability to troubleshoot and resolve IT issues efficiently.
* Knowledge Capture: Ability to create procedural documents for team sharing.
* Technology Expertise: Strong understanding of desktop, laptop, and printer hardware, among others.
* Proficiency in supporting Office 365, Exchange, Windows 11, macOS, and iOS.
* Experience with Active Directory, Intune for deployment, and mobile device support (iPhones, iPads).
* VIP Support Experience: Comfortable supporting high-priority users.
* Meeting Room Tech: Familiarity with supporting and maintaining meeting room hardware setups.
* Strong macOS Knowledge: Deep understanding of macOS and troubleshooting skills.
Life at Littlefish:
Our company values shape who we are, what we stand for, and how we work. Hiring people who align with our values is crucial as we grow.
I am High Performing: I aim to raise the bar, increase quality, and improve efficiency, striving for service excellence.
I am Passionate: We celebrate team success, and I am enthusiastic and energetic, caring about colleagues and supporting one another.
I Have a Can-Do Attitude: I am willing to step outside my comfort zone, challenge the status quo, and get things done!
If you believe you can make a tangible difference, apply today and join us on this journey.
At Littlefish, we aim to be a place where everyone can be themselves. We are committed to fostering a diverse and inclusive community where everyone, regardless of background, feels equal and supported.
We welcome applications from all backgrounds. Please contact us if you face any difficulties during the recruitment process so we can accommodate you.
Our application includes a set of ED&I (Equality, Diversity, and Inclusion) questions, with an option to select ‘prefer not to say’ for each.
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