Overview
On-site, field-based role supporting a diverse range of customers across hardware, software, and infrastructure. Travel between customer locations is required. Full training is provided; technical passion and a proactive attitude matter more than prior experience.
Responsibilities
* Work on-site with customers, from small local businesses to large organisations, across hardware, software, and infrastructure.
* Install, set up, and optimise BT products and services; carry out non-complex repairs.
* Engage directly with customers to discuss ideas, resolve issues, and ensure services are optimised.
* Recommend suitable digital products and services to maximise customer outcomes.
* Provide deskside support for devices (laptops, PCs, printers) and support installations, migrations, and rollouts.
* Diagnose and resolve hardware and software issues; guide customers through solutions.
* Continue to learn new technologies and stay adaptable in a dynamic environment.
Qualifications
* Five GCSEs at grades 4-9 (C or above), including English and Maths; equivalent qualifications accepted.
* Full manual driving licence.
* A passion for delivering excellent customer service; hands-on field engineering and customer support experience is beneficial.
* Willingness to learn, adapt, and embrace new technologies and challenges.
* Technical knowledge of networking, cabling, and system setups; diagnostic and troubleshooting techniques for hardware and software.
* ICT Comms Tech Level 3 qualification through structured apprenticeship training.
Additional information
* Exposure to BT's technologies and future-ready solutions; opportunities for progression within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
* Potential to move into advanced engineering roles or leadership positions; join a global technology leader committed to diversity, inclusion, and sustainability.
* Access to continuous learning and development programs; 18-month apprenticeship with study time; at end, ICT Comms Tech Level 3 qualification (training provider: Firebrand, location: Wyboston Lakes, Bedford).
* Location for training: Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL.
Security and compliance: All applicants require full UK Right to Work for the duration of the scheme; additional personnel screening and Government SC clearance may apply.
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