Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Mid‑Senior Level
Key Responsibilities
* Lead and set the direction for the User Experience team, establishing the User Centred Design vision and approach, and champion and deliver process improvements across the organisation.
* Lead the delivery of innovative design solutions across the organization, providing a flexible response to business needs, deploying a wide range of design techniques to explore issues, find answers and support implementation.
* Champion and embed digital experience and user experience through leadership of the User Experience and testing team, supporting and enhancing the delivery of corporate strategy across research, ideation, conception, design, prototypes and testing of the digital product portfolio.
* Liaise with standardisation and simplification initiatives and other design community disciplines such as architecture and analysis to articulate a vision for business optimisation.
* Research, reimagine and measure services, systems and processes to ensure they are efficient, effective, easy to use and deliver better customer experiences and successful business outcomes.
* Provide strategic leadership to deliver an approach aligned to corporate objectives that drives customer‑centric service optimisation, improves efficiency, reduces costs and is supported by key metrics.
* Drive a proactive and iterative approach to service design, user experience and business improvement based on insight and evidence of user needs, leading to implementable change.
* Develop and operate a modern Service Design, Business Improvement and Insight function that provides professional expertise and strategic advice to business areas, shaping and supporting overall strategy.
* Lead and manage digital insight and performance activity, including user research and digital analytics (qualitative and quantitative) to support decision making and broaden understanding of business, partnership and client user needs.
* Shape and implement a comprehensive UX strategy aligned with objectives and customer needs, lead and manage a team of UX professionals, foster growth, ensure collaboration and productivity, and integrate UX principles with product managers, architects, developers and stakeholders.
Essential Criteria
* Have experience of working with service design, user experience and business improvement methodologies and understand how these can help the organisation achieve strategic goals.
* A working knowledge of architecture would be beneficial for effective collaboration with other stakeholders.
* Ability to encourage best practice and innovation by benchmarking current trends and new developments in service design, business improvement, insight and service performance.
* Act as a subject matter expert to advise on the adoption and development of new and emerging Service Design, User Experience and Business Improvement and Insight technologies.
* Exploit technology and the digital agenda to progress the efficiency and value of what the team delivers.
Benefits
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with an option to purchase an additional 5 days), or an online rewards platform with a variety of discounts.
We also provide benefits to support whatever stage of life you are in, including:
* Competitive parental leave (26 weeks full pay)
* Private medical insurance (optional taxable benefit)
* 10% non‑contributory pension (increasing with length of service)
Reasonable Adjustments
We are an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustment(s) at any stage please let us know by emailing us at careers@sjp.co.uk.
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