Job Benefits:
Inside IR35
IT Operations & AV Technician
Day rate: Inside IR35
Contract: 6 months initially
Location: Cambridge – 2 days a week
The company
Join a dynamic and forward-thinking tech team, focused on delivering seamless workplace experiences for their employees. As they continue to invest in cutting-edge tools and collaboration platforms, we’re looking for someone who’s passionate about tech, service-oriented, and excited to keep people connected.
The Role
We’re looking for an AV & Collaboration Support Engineer to be the go-to person for all things Zoom, Slack, and AV-related. You’ll play a vital role in ensuring our meeting rooms run smoothly, our teams stay connected, and technical issues are resolved quickly and professionally.
What You’ll Do
* Provide hands-on and remote support for Zoom, Slack, and AV meeting room equipment (displays, microphones, video conferencing systems, etc.).
* Troubleshoot connectivity, audio/video issues, and hardware setup for internal meetings and town halls.
* Work closely with IT teams to ensure collaboration tools are properly configured and maintained.
* Respond to support requests, incidents, and questions from staff across the business.
* Set up and support AV needs for internal events, board meetings, and executive presentations.
* Maintain and document technical processes and procedures.
* (Nice to have) Work within a ServiceNow environment to manage tickets and track issues.
What We’re Looking For
* Experience supporting Slack, Zoom, and other collaboration tools.
* Strong background in AV hardware setup and support – including displays, cameras, microphones, and conferencing tools.
* Comfortable working with employees of all levels, including execs.
* Great troubleshooting, communication, and time management skills.
* Familiarity with ServiceNow or similar ticketing systems (a bonus, not required).
* Strong customer service mindset and a problem-solving attitude.
Apply now to help shape a world-class digital workplace experience!
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