Amour Recruitment is seeking an experienced Service Co-ordinator to work for a friendly, fast-growing company based in Totton.
You will be responsible for the day-to-day coordination of engineers’ travel, service reports, spare parts, and customer interactions. This is a key support role and will play a crucial part in ensuring seamless operations and high levels of customer satisfaction.
Duties include:
1. Organise engineers' global travel requirements, including flights, hotels, tunnels, and visas.
2. Communicate with customers and agents regarding engineers' attendance and updates during service work.
3. Work closely with the parts dispatch and Workshop departments to ensure the timely dispatch of spare parts and tools for on-site jobs.
4. Maintain and update databases to ensure all service details, reports, and customer interactions are logged accurately.
5. Support the Service Managers and team with various administrative tasks, including preparation of service quotations, documents, and sourcing new workshops in key locations.
You will be required to be on-call one week per month, providing support outside regular working hours on an on-call rota.
Responsibilities while on-call include:
6. Answering urgent calls from customers related to breakdowns or urgent service needs. Monitoring and responding to urgent emails or inquiries as they arise. Supporting the coordination of emergency service requirements in collaboration with the engineering team.
Personal requirements:
7. Proven experience in a service coordination or administrative role, within logistics or engineering sector is preferred.
8. Strong organisational
9. Excellent communication skills, both written and verbal, with a strong customer focus.
10. Experience in coordinating travel, liaising with engineers, and an understanding of working across multiple time zones is highly desirable.
Hours: Monday to Friday 0800-1700
Salary: £28,000 -£30,000 plus “on call incentive”
Benefits: 29 Days Holiday (including Bank Holidays), Free Parking, Company Pension Scheme, Employee Health plan.
To be considered for this great opportunity apply now or call us on 023 92 387925 for more information.