Overview
Whittington Health NHS Trust are recruiting for a passionate and driven Band 2 Front of House Receptionist to join their team.
Whittington Health NHS Trust provides a wide range of health and care services. From maternity, through children’s mental and physical healthcare, health visitors, community and school nursing and therapists, urgent and emergency, cancer care, dental services, elective care, all the way to end of life care: we support patients, families and local communities in community health centres, GP clinics, dental practices across North Central London and beyond, at our hospital in Archway, and in patients’ own homes.
Main duties
* To maintain all equipment and uniform supplied to you in a clean and presentable manner, any uniform must be worn at all times while on duty and if in a professional smart appearance.
* To manage the hospital reception facility, providing an efficient and friendly hospitality & information service of the highest standard for all service users.
* To ensure an adequate level of cover is maintained at the front of house reception at all times during the operation opening times.
* To answer all telephone calls to the front of house reception and act as a first point of contact for the services provided by the trust, dealing with enquiries and escalating to the appropriate departments when required.
* To access the use the Trust’s electronic patient records system to locate patients, enabling the post holder to direct visitors and staff appropriately.
* To keep up to date with trust news and affairs, so that accurate information can be given to service users.
* The post holder must have extensive knowledge and keep up to date with the trust buildings, departments, location of services and any changes, so accurate directions can be given to service users and staff.
* Managing the trust pool car keys and log books, ensuring only staff who have booked a vehicle are given access to the keys and that the vehicle are correctly signed in and out and any paperwork is completed.
* To assist with booking and organizing Taxis for service users using the phones based at the front of house reception when required.
* Where necessary arranging for the trust porting service to transport patient around the hospital site, to get to services and appointments.
* To assist in tracking and locating patient who may be missing or have absconded from the hospital via the front of house reception, supplying information to the necessary department reference a patient location if known.
* The post holder will responsibility for their own training and continuing professional development and attend training sessions as arranged through the Security Management Team.
* To complete all mandatory training identified by the Security Management Team.
* It is the post holder’s reasonability to ensure that their mandatory training and eLearning is current and up to date.
* To ensure the Front of House reception, Main Atrium area and any other areas you are requested to work in for operational reasons is kept clean and tidy and in an orderly state
* To assists and support where required all internal departments and external agencies, including, but not limited to as Police, Fire, Ambulance and Prison Services.
* To provide a confidential and discreet service to all service users at all times.
* To perform any such duties which, although not detailed here are matters relating to front of house reception or other services provided by the facilities directorate.
Benefits
Our Bank Staff nurses are so valuable to us, so to reward their devotion and hard-work, we offer them the following benefits:
* Access to free Bank Partners Core Skills training
* Weekly salary
* Opportunity to work across multiple sites to gain invaluable experience
* Priority of shifts over all agency workers
* Competitive pay
Apply now for this fantastic career-progressing opportunity by uploading your CV, and a member of our recruitment team will be with you shortly.
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