Description
JOB TITLE: Engagement Assistant Manager.
SALARY: £39,825pa to £48,675pa plus an extensive benefits package.
LOCATIONS: Bristol, Birmingham, Chester, Halifax, Leeds.
HOURS: 35 hours, full time.
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at any of the above hubs.
We’re on an exciting journey to transform our Group and the way we shape finance for good. We’re focusing on the future—investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, including you!
Are you ready to make a significant impact in the world of Digital Engagement? Join us as an Engagement Assistant Manager and be at the forefront of our customer engagement strategy. This is a unique opportunity to shape and drive customer experiences while working with a world-class team.
Want to hear more?
Digital Engagement is at the heart of serving and supporting our customers, bringing together the best of digital and our colleagues across Community Bank, Personal Banking, Homes & Relationship Growth. The role of Digital Engagement is to re-imagine the future of Customer Engagement, developing the vision and enabling a bold transformation. We collaborate across our channels and platforms, unlocking potential and bringing the bold to life by challenging the status quo, as we re-define banking of the future.
We communicate with customers through relevant and timely nudges which are key contributors to the success of driving onsite customers interactions, building trust with customers and generating key results for our business. If you want to work in a fast paced, high performing and agile environment where you can truly make a positive impact to both customers and the business, we’re the team for you.
Your accountabilities will include:
1. Supporting the onsite strategy: support the Engagement Managers to define and succeed in their onsite strategy and plans for Products, Services and features by understanding the key drivers of performance
2. Performance analysis: Scrutinise complex data to determine what works. Plan and deliver future activities based on your analysis.
3. Content development: Work with collaborators to create content that guides customers through their journey, increasing awareness and helping them improve their existing products.
4. Ideation: Explore new ideas to engage our customers and create A/B test plans to optimise existing messaging
5. Digital estate management: Enforce digital estate principles, question missed opportunities, and guarantee the estate is fully applied for your product/service.
About you
6. Demonstrable creative, on-brand copy writing skills and of crafting customer centric communications
7. Demonstrable experience using Adobe Target, Workfront, PowerBi, to interpret data.
8. Confidence, adaptability, and the ability to focus on the big things that matter
9. Strong interpersonal and communication skills to work closely with and influence multiple collaborators, building lasting cross-functional relationships.
About working for us
Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.
So, if you are excited by the thought of becoming part of our team, get in touch.
We would love to hear from you!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.