What To Expect
This is a 12-month fixed-term contract with the possibility of extension.
Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in the UK. If you love helping people, are customer-centric, and technically skilled, we would love to meet you.
What You'll Do
- Provide the highest level of verbal and written (technical) customer support via telephone and email systems.
- Evaluate the needs of customers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products.
- Determine the best course of action for all support activities.
- Communicate customer concerns to the escalation team and others as necessary to resolve issues.
- Accurately record issues and data into CRM/Support Systems.
What You'll Bring
- 2+ years of experience in a customer support role; experience in a technical environment is considered a plus.
- Excellent written and verbal communication in English and French.
- Ability to multi-task, prioritize, and manage time effectively.
- Familiarity with Customer Relationship Management systems and practices.
- Attention to detail and ability to work in a fast-paced environment.
- Establish and maintain positive, cooperative, working relationships.
