Job Description
Your new role
(Hybrid 2 days on site in Warwick)
As an Oracle HCM Specialist, you will be part of a team responsible for the maintenance and support of ESR (Electronic Staff Records). This is a functional role predominantly, with some technical aspects. You will communicate with end users, understand their issues, prioritise issues for resolution and address the issues raised.
What you'll need to succeed
* Oracle HCM experience (e.g Oracle HRMS, Oracle SSHR, Oracle Workflow, OLM, Oracle BI, SQL)
* Problem-solving, investigative and analytical skills
* Experience working within an application support team
* Exposure to querying, manipulating and configuring SQL
* Knowledge of a help desk system and managing service requests / incidents/ problems
* Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's)
* Establish good working relationships with clients and project teams
* Customer communication skills, both verbal and written
* Provide politically sensitive answers / solutions to issues as necessary
* Negotiation and persuasion skills
* Ability to work with colleagues and stakeholders at all levels
Nice to have skills
An understanding of ITIL framework
UK Payroll Legislation
Experience ...