Aftersales Advisor – Part-Time (Hybrid Working)
1. Based in Lisburn
2. Hourly Rate: From £12.70 + Bonus
3. 17 Hours Per Week – Permanent Role
We are currently recruiting for a Part-Time Aftersales Advisor to join a fast-paced contact centre supporting service bookings and customer enquiries across multiple dealership locations. This hybrid Aftersales Advisor role is ideal for someone with a background in customer service or call centre environments who is confident in handling inbound and outbound calls.
What’s on Offer:
4. £12.70 per hour starting rate
5. Performance-related bonus scheme
6. 17-hour working week (flexible schedule)
7. Hybrid working (first 3 months full-time in office for training)
8. 33 days holiday (pro-rata) including bank holidays
9. Pension scheme and life assurance
10. Cycle to work scheme
11. Retail discounts and employee rewards platform
12. Charity volunteering day annually
Aftersales Advisor Role Summary:
13. Handle incoming service enquiries and book appointments
14. Make outbound calls to retain customers and promote service plans
15. Provide clear and accurate information regarding services and bookings
16. Update customer records and ensure systems are maintained accurately
17. Help maximise revenue opportunities through upselling where appropriate
18. Deliver a consistent, high-quality customer experience
The Ideal Aftersales Advisor Profile:
19. Previous experience in a service or call centre role
20. Confident telephone manner with good listening skills
21. Comfortable working to targets and within a fast-paced team
22. Competent using Microsoft Outlook, Word and Excel
23. Able to adapt to different systems and multitask effectively
24. Flexible, reliable and customer-focused
If this Aftersales Advisor vacancy is of interest and you feel you have the necessary experience or know somebody that is looking for a new challenge, please get in contact with Peter Manion today to find out more information.
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