Keoghs, Liverpool, United Kingdom
Overview
Our Corporate Risk - Pre Litigation Casualty team are looking for a File Handling Assistant to join their team. This is a hybrid role where you would be required to attend our office, 1 day per week – Tuesday. The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit casualty claims handling teams.
Key Accountabilities
* To pro-actively assist the pre-lit teams with a variety of tasks including:
o Monitoring MOJ Portal
o Monitoring inboxes
o Maintaining, reviewing and actioning spreadsheets
o Completing new claim actions
o Actioning CRU post and ownership of CRU tasks
o Completing chaser tasks on files to support the claims handlers via telephone and email
o Raising low value payments
o Assisting with training as and when required
o Onboarding run-off work on various projects
o Undertaking appropriate additional tasks provided by the Team Leader/DBUD
* Maintain accurate data on relevant case management system
* Comply with set client SLA’s
* Ensure quality service standards and productivity levels are maintained to a high standard
Experience, Skills and Qualifications
* 12 months relevant admin / claims support experience
* Excellent attention to detail
* Strong organisational skills
* Good communication & telephone skills
* Able to use Excel
* Excellent client care and customer service skills
* Ability to manage volume workload via task management
* Ability to work as a team and independently
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 year’s service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Law Practice
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