Job Description
Housing and Welfare Officer
Location: Walsall (Hybrid – 2 days per week in office)
Contract Type: Temporary – 3 months (possibility of extension)
Working Hours: 37 hours per week
Pay Rate: £18.00 per hour (PAYE)
IR35 Status: Inside IR35
Start Date: ASAP
About the Role
Optima Staffing Solutions is seeking a Housing and Welfare Officer to join Walsall Council’s Customer Engagement Service. This is a hybrid role offering an exciting opportunity to make a real difference in supporting residents across the borough with housing and welfare needs.
The successful candidate will provide a professional, responsive, and effective service on all housing and welfare matters — including homelessness prevention, income maximisation, and the promotion of welfare rights.
Key Responsibilities
1. Provide housing and welfare advice and support to residents, ensuring excellent standards of customer care.
2. Prevent and resolve homelessness wherever possible, in line with statutory duties under the Housing Act 1996 (Part VII).
3. Assess and process homelessness applications, making legally compliant decisions.
4. Advise clients on tenancy obligat...