Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction.
Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay, Deliveroo and Amazon.
Their leading commerce media platform fuses purchase insights with loyalty-tech, offering an unparalleled edge in digital advertising and performance marketing for retailers. Leveraging rich data and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long‑term customer lifetime value.
Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last 5 years, Reward has proudly given back more than $1billion in cashback rewards to consumers world‑wide.
Most recently, Reward’s rapid growth was recognised in The Independent’s E2ETech100 list of fastest growing tech scale‑ups in the UK. Reward, in conjunction with partners NatWest Group, was also awarded the Industry Achievement Award 2023 at the prestigious Card and Payments Awards.
Role Overview
Working within the Insight Solutions group, the Senior Insight Manager is an influential member of the commercial team. The Senior Insight Manager makes a positive difference to our clients through ensuring that personally and collectively we deliver accurate and timely best‑in‑class insights to clients. The Senior Insight Manager also takes a lead role in creating configurable client solutions where needed and is seen as a go‑to insight expert by account management and sales teams.
The Senior Insight Manager supports the Head of Insight Solutions in developing effective ways of working, and line‑managing / mentoring team members. They are recognised internally as a senior insight expert and externally as a trusted partner to key clients.
Key Responsibilities
* Responsible for both personal delivery and oversight of best‑in‑class insights to clients
* Takes a leading role in coordinating insight delivery within the team, ensuring priorities are clear and outputs meet Reward’s standards of Accuracy, Accessibility and Actionability (the 3 A’s)
* Line‑manages, mentors and supports Insight Managers and Analysts within the team, helping build capability, maintain quality standards and promote effective collaboration
* Acts as a senior point of contact for account management and sales teams, advising on insight approaches, client needs and solution design
* Works closely with the Head of Insight Solutions and commercial teams to ensure strong day‑to‑day coordination between cross‑functional stakeholders
* Leads the creation and refinement of configurable (i.e. efficient to deliver and re‑deliver) insight solutions that help maintain and grow client engagement
* Regularly engages directly with our most valuable clients, helping build Reward’s reputation as a leading insight business as well as ensuring that clients can act confidently using our insights and any complex needs are clearly understood
* Takes steps – and encourages others to take steps – to understand the customers, companies, opportunities and challenges relating to the commercial team
* Takes an active role in developing team ways of working that improve efficiency, scalability and consistency. This includes the appropriate adoption of new technologies and AI
* Engages with Reward’s Data Product and Data Engineering teams to drive the quality and efficiency of Reward’s insights output in line with the 3 A’s principles (Accuracy, Accessibility, Actionability)
* Ensures the quality and accuracy of both individual and team outputs through development and maintenance of collective quality control and associated process improvements
* Contributes and co‑ordinates thoughts and ideas to help ensure that Reward’s product catalogue remains aligned with current and future client needs and ahead of our competition
Skills & Experience Required
* Expert proficiency in Excel and/or equivalent analytical tool/language (Python, R)
* Highly numerate and familiar with statistics, i.e. correlations, standard deviations, use of control groups
* Proven ability to turn data into stories that clients understand and value
* Excellent communication skills and a passion for developing long‑term client partnerships through insight
* Experience building customer‑level analytical models (e.g., segmentations) is highly desirable
* Experience with AI/machine‑learning tools is also highly desirable
Outlook
* Positive and adaptable
* Determined to make a difference
Experience
* Must have strong numerical background either through a degree or relevant professional experience
* Strong experience (4+ years) in an insight, analytics or data science role—ideally within a relevant sector, i.e. Hospitality or Retail
* Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
* Flexible working options: we are operating a hybrid working model with 3 days a week from the office
* Pension: Hargreaves Lansdown – 6% matched contribution
* Generous family friendly cover
* Income protection
* Critical illness cover
* Life insurance cover
* Optical cover
* Yulife app for access to employee wellbeing and discounts
* Perks at Work, cashback/discount shopping site
* Salary sacrifice programme which includes cycle‑to‑work scheme, electric car scheme and season‑ticket loans
* Company events i.e. Christmas party, all‑company event and other social/hosted events during the year (we have an active social committee!)
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